CDTA works continuously to improve the customer experience on vehicles and at bus stops throughout the service area. CDTA is currently performing a field inventory and assessment of each of the approximately 2,750 fixed route bus stops within the Capital Region. These include all bus stops located within the counties of Albany, Troy, Schenectady, Saratoga, Amsterdam, and Rensselaer. CDTA is collecting information on the presence and physical condition of stop features such as bus stop signage, bus shelters, lighting, and bicycle racks. This information will be used by CDTA to identify and prioritize funding and maintenance resources effectively to maintain the agency’s high standard of quality. Information collected is also being used to verify and correct information available on public sources (such as via CDTA websites and Google Maps) as to the locations of bus stops and the routes that serve each stop.
Additionally, the presence of sidewalk and the condition of concrete and other infrastructure elements at each stop is being assessed and documented. Maintaining physical infrastructure at bus stops is important to provide customers with a safe and accessible rider experience. Any deficiencies discovered will be reported to municipal and state agencies and will be used to inform decisions on capital expenditures by all stakeholder agencies.
The bus stop field assessment began September 29th and is projected to wrap up by mid-November.